We understand that changes in your schedule or personal emergencies may require you to temporarily suspend your membership. 5$/month membership hold requests are limited to once per year, and are available for 30 (minimum), 60, or 90 (maximum) days. Additional holds will be billed at 50% of the monthly membership fee.

In order to properly process your membership hold request, it must be received at least two business days before the date of your next scheduled payment. We are unable to process refunds if hold requests are not received before this date.

For membership holds related to an injury, a doctor’s note will be required to place memberships on system hold. A system hold carries a $5/month charge. Any membership hold request without a doctor’s note containing the requested information will be denied.

If your membership is currently on hold and you wish to cancel it, please visit our Membership Cancellation page for full details. If you would like to reactivate your membership after you have cancelled it, updated membership rates will be applied as they are subject to change during your absence.

Hold Request Form

  • Consent